Ordering, delivery & returns

Inquiries & order confirmation

We accept inquiries from businesses and individuals. All products have a minimum order of 100 pieces. Submitting an inquiry, receiving an automated reply or viewing a product page does not place or confirm an order. We confirm the selected specifications, quantity, artwork, price and other order conditions in writing before you pay.

Specifications & artwork

Product and lifestyle images help explain a style; props, artwork and set contents are included only if confirmed in your quotation. Confirm dimensions, fabric, colors, printing, accessories, packaging and any tolerances for the selected variant. Screen colors and digital mockups may differ from a physical sample. Provide artwork you own or are authorized to use; we will not publicly showcase your artwork or order without permission.

Samples & production timing

Sample charges, sample timing and bulk production timing depend on the design, materials, process and quantity and are quoted individually. The written order states the approval steps and schedule. Production arrangements depend on receipt of full payment and confirmation of the required specifications and artwork; discuss any target delivery date before ordering.

Price & payment

Orders require 100% payment in advance. Installment payments and deposit/balance arrangements are not supported. The quotation confirms currency, payment method, included work and any separately charged samples, shipping or taxes. Do not send card details through the inquiry form.

Shipping, DDP & import costs

Shipping is quoted separately according to the destination, quantity and agreed service. DDP delivery can be quoted with the applicable duties and taxes included; it applies only when the written quotation expressly confirms DDP and its covered destination and charges. Otherwise, the quotation must specify who pays freight, import duties, taxes and clearance charges. Delivery estimates depend on the agreed service and relevant transport or customs arrangements.

Changes, cancellation & exceptional refunds

Contact us immediately if you need a change before materials are purchased or production begins; we must confirm any revised price and schedule in writing. Once procurement or production has begun, custom orders cannot be cancelled. If an exception is agreed, only a limited partial refund may be available after the committed materials, completed work and other non-recoverable costs are assessed. The amount is confirmed case by case; a full refund is not promised for a change of mind after work starts.

Quality concerns, returns & exchanges

Inspect the goods on arrival and preferably report quality issues within 7 days to mianmira999@gmail.com, with the order reference, affected quantity, photos and a description. We provide return or exchange support for confirmed product quality issues and bear the related return/exchange shipping costs. Contact us to agree the remedy and return instructions before sending goods back. The 7-day request helps us investigate promptly and does not remove any mandatory rights under applicable law.

Written arrangements & contact

Keep your quotation, approved artwork, written order and payment record. Project-specific details must be agreed before payment; a general website description does not replace them. Mandatory rights under applicable law continue to apply. For quotations, shipping, changes or after-sales support, contact mianmira999@gmail.com.